Sometimes an error or incident means that you have a large amount of data that needs to be altered, deleted, or reverted to its previous values. Music Monitor has options to deal with this situation. Our support team will usually be involved.
Troubleshooting
Home > Settings Wheel > Troubleshooting
This screen gives you access to views of your data that allow you to make changes that are normally disabled.
CAUTION: Take care with the access these views give you. You can delete whole sets of records from here.
NOTE: Records that are not editable with your privilege set are still not editable in this view.
We recommend you consult with our support team when you need to use this screen.
Import Data
One of the great strengths of Music Monitor is that you're working within the actual FileMaker database software, so you have all the capabilities that a database application makes available.
One of those options is to import data directly to your files. We will typically use this function to bring in your student data to get you started in the system.
If you have records that are grossly inaccurate, and you decide you are best served by bringing in new data to overwrite those records, that is entirely possible. Just talk to our support team for help.
Restore from Backups
A last resort, if something breaks altogether, is to restore from backups.
You must, of course, have backups. If we're hosting your file, we manage that for you. If you're hosting your own file, we will work with your IT team to ensure that backups are being kept in a place that's accessible for us to restore from if ever needed.
When you restore from backups, you lose all changes that were made after the last backup was saved. That's why this is a last-resort option.
However, Music Monitor is not one single file but a set of over 20 files working together. (The student records are in one file, and the tuition enrolment records in another, the attendance records in another again, and so on.) So we can restore only the individual file that has the errors, leaving all your work in any other files unaffected. This limits the amount that needs to be re-done afterwards.